Volunteer at Citizens Advice Eastleigh

How volunteering works

Citizens Advice Eastleigh is an independent charity which relies on the goodwill of local people to help us deliver our services.

We're particularly keen to find volunteers who are able to help in the following roles:

• Frontline Assessors
• Fundraising & Events Support

We provide all the necessary training for each role, and you'll be fully supported by our friendly and experienced team.

Roles we need help with

Frontline Assessor

The sort of activities Frontline Assessors are involved in include:

• Meeting with clients in person, over the phone or via video conferencing.

• Exploring the client’s circumstances to get a full picture of the problems.

• Assess the client’s budget and make recommendations.

• Gather in information on the client’s debts and what stage they are at.

• Run a benefit check to ensure they’re claiming what they’re eligible for.

• Help the client to access all the local and national schemes of assistance.

• Work with the client to make any eligible claims or arrangements to pay.

• Ensure urgent/complicated cases are passed to our casework team for action

Fundraising & Events Support

We're often looking for people to help us with organising fundraising and staff our events. If this sounds more like your cup of tea we'd still love to hear from you!

Benefits of volunteering

Our team is made up of varied and wonderful people, and you'll all work together to tackle important issues such as poverty, debt, employment, and mental health.

The role gives you the chance to make a real, felt, difference to our community, and learn about a range of topics that affect our clients.

Training for volunteers

All our volunteers get training that consists of taught sessions, webinars, group work, e-learning, and shadowing experienced advisors on the job.

Once you complete this initial stage, we'll ensure you’ve completed the required learning, then gradually allow you to undertake monitored interviews with clients until you're happy with the role.

Even as a full-rota volunteer, we'll conduct a yearly joint progress review to check you're feeling supported enough.

We'll continue your development with supplementary learning and opportunities to train for other roles.

Apply to volunteer

If you're interested in volunteering at Citizens Advice Eastleigh we'd love to hear from you!

Simply fill out the volunteering email form below wth your details and somebody from our team will use your details to get in contact ASAP:

Volunteering email form